Accessibility

Accessibility Policy in Compliance with the Canadian Federal Accessibility Act

1. Purpose

The purpose of this policy is to outline Silverpoint Energy Services Inc.’s commitment to creating an inclusive and accessible environment for all individuals, including employees, customers, and visitors, in compliance with the Canadian Federal Accessibility Act (Accessible Canada Act).

2. Scope

This policy applies to all employees, contractors, and visitors of Silverpoint Energy Services Inc., as well as to all facilities and services provided by the company.

3. Policy Statement

Silverpoint Energy Services Inc. is committed to providing an accessible environment in which all individuals have equal access to our facilities, services, and employment opportunities. We strive to identify, remove, and prevent barriers to accessibility in our operations, in accordance with the principles outlined in the Canadian Federal Accessibility Act.

4. Definitions

– Accessibility: The design of products, devices, services, or environments for people with disabilities. – Barrier: Anything that hinders the full and equal participation in society of persons with disabilities. This includes physical, architectural, information and communications, attitudinal, technological, and systemic barriers. – Disability: Any impairment, including physical, mental, intellectual, cognitive, learning, communication, or sensory impairments, which may be permanent, temporary, or episodic.

5. Responsibilities

– Management: Ensure the implementation and enforcement of this policy, allocate necessary resources, and promote a culture of accessibility within the organization. – Employees: Comply with the accessibility policy, participate in training, and support colleagues and customers with accessibility needs. – Accessibility Officer: Oversee the development, implementation, and monitoring of accessibility initiatives and ensure compliance with the Canadian Federal Accessibility Act.

6. Accessibility Standards

Silverpoint Energy Services Inc. will adhere to the following accessibility standards: – Customer Service: Provide accessible customer service by ensuring that all employees are trained on how to interact with people with various disabilities and how to use assistive devices provided by the company. – Information and Communication: Ensure that all information and communications, including websites, are accessible to people with disabilities by following the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. – Employment: Provide equal employment opportunities by making accommodations during the recruitment process, employment, performance management, career development, and redeployment. – Built Environment: Ensure that all new builds and renovations are compliant with accessibility standards, providing barrier-free access to all facilities. – Training: Provide ongoing training to employees on accessibility standards, disability awareness, and the company’s policies and procedures related to accessibility.  

7. Feedback and Reporting

Silverpoint Energy Services Inc. encourages feedback on the accessibility of our services and facilities. Feedback can be provided through multiple channels: – Email: pkrenz@silverpointenergy.com – Phone: 403-879-8977 – In person at any of our locations: Calgary or Medicine Hat All feedback will be reviewed, and appropriate actions will be taken to address any identified barriers. 7.1 Progress Report Silverpoint Energy Services Inc is required to provide a progress report once every year. Follow this link     “”Progress Report 2025””

8. Monitoring and Review

This policy will be reviewed annually, or more frequently if required, to ensure ongoing compliance with the Canadian Federal Accessibility Act and to incorporate improvements based on feedback and best practices.

9. Related Documents

– Employee Accessibility Training Manual – Accessible Customer Service Policy – Accessibility Feedback Form

10. Contact Information

For questions or more information about this policy, please contact: Accessibility Officer Silverpoint Energy Services Inc. 500, 435 – 4^th ave SW Calgary, Alberta Email: pkrenz@silverpointenergy.com Phone: 403 879 8977 This policy underscores Silverpoint Energy Services Inc.’s dedication to accessibility and our proactive approach to eliminating barriers, fostering an inclusive environment for everyone.